Frequently Asked Questions

Thinking about having your cake made at Cakes by Gina? Here are some of the most commonly asked questions about our services. Each of our tasty creations is custom-made from start to finish. No matter kind of cake you have envisioned, we can bring it to life. While we are an appointment-based service, we are happy to sit down with you for a simple consultation. If you have a question that you don’t see answered on this list, feel free to give us a call or contact us below.

What should I bring to my cake tasting appointment?

We want you to enjoy your experience with us. Bring an appetite to taste some delicious cakes. It helps us if you bring ideas of the cakes that you like, color swatches, vision board, etc. We do try to design something special for each customer based on the ideas given.

What are the prices of your cakes?

Our cakes are priced based on design and amount of servings. We start at $6 per servings on buttercream iced cakes. 3D cakes are priced according to production time and difficulty.

Do you charge sales tax on your cakes?

We do not charge tax on our cakes. You will only see a tax charge assessed when you rent items such as a cake stand or have your cake delivered. Our cake delivery fee starts at $125 + TAX  and is based on distance.

Do I have to schedule an appointment in order to book my cake?

Not necessarily! If you know what you want with regard to flavor and design, we can consult with you over the phone or via email. However, if you feel the need to meet with us and sample our cakes, we highly recommend to book an appointment in advance to ensure that a design consultant will be available to assist you!

How do I place an order?

Since all of our cakes are custom made, a minimum of 2 weeks notice is required on all orders. To order we require a 50% deposit and with a signed contract and non-refundable deposit to be placed into production.

Do you need a deposit to place the order?

We do require a non- refundable deposit to place the order. For weddings we require 25% of your total contract. For special occasion cakes we require 50% of your order. Please keep in mind we are more about quality than quantity.

What if I need a cake for today and tomorrow?

We need a minimum of 2 weeks notice on all orders. We sometimes have cupcakes and cake balls available for purchase however for a custom cake we would need more notice.

What are your payment methods?

We accept all major credit cards Visa, Mastercard, American Express, and Discover as well as checks and cash.

Do you deliver?

Yes, we deliver in the Houston and its surrounding area. When delivery is more than 2 hours from our address, please call us so that we can analyze the delivery options.

What is included in your delivery fee and how much is delivery?

We deliver and set up anywhere in the Greater Houston area. Our fee is based on distance and typically starts at $125. When your wedding cake is delivered, we send two members from our team, one of which is a master decorator to ensure that your cake looks picture perfect. We will also make sure to add any floral, based on your final design. We can also add fresh flowers and toppers to your cake upon our delivery and set up.

What if I need to cancel my order?

In the event you need to cancel your order, please send us an email to sales@cakesbyginahouston.com. All cancellations must be done in writing.

Can you recreate a cake I found on Pinterest?

We have many talented artists at Cakes by Gina and we can recreate almost anything you find online! We do, however, have certain restrictions when it comes to copyright issues with certain brands.

Do you sculpt cakes?

We are known for our 3d cakes. If you dream it.. We make it!!

Does my cake need to be refrigerated?

If you are not serving the cake within 2 hours after pick-up, you do need to refrigerate your cake. We use real milk, butter, and eggs and it is important for those to stay fresh. It is best to pull your cake out of the fridge at least 2-3 hours before the event. We feel our cakes are best enjoyed at room temperature.

What makes your cakes different?

We take pride in everything we do. Our cakes are freshly baked the week of your event. We do not freeze any of our produced goods. We make our cake icings daily, silky french buttercream fillings  and we do use ingredients like butter, eggs, sugar ….and our skill level is second to none!

Do you sell any baked goods at your location?

Everything we make is special ordered, however we occasionally have cupcakes and cake balls available for purchase in the bakery! Please call ahead for availability.

Do you provide anniversary cake toppers? How do we save them for the following year?

We will provide a box for your caterer or coordinator to place your topper in and there will be clear instructions attached to the top of the box so you can properly freeze your cake topper. If done correctly, you will be enjoying a yummy cake on your 1 year anniversary! We believe in the tradition of freezing the anniversary cake topper however, if you would like a fresh one made one year later you can order one for $60 which is smooth iced or simply decorated with “Happy Anniversary” on the cake board.

Do you ship cakes?

We do not ship cakes, due to that we use butter and dairy products as part of our production.

Do you offer classes?

We do not offer classes at this time. We do offer internships for students that are studying baking and pastries and are required to intern before graduation. COVID UPDATE - Due to COVID-19 we are not currently accepting any internships until further notice.

How long will my cake balls/cake pops stay fresh?

As long as you keep them refrigerated, they will stay fresh for up to a week!

Can you individually box the cake balls?

Yes! We are happy to individually box the cake balls if you are using as a party favor. You will need to provide the boxes and indicate to us how many cake balls you would like per box.

Do you provide the sticks for the cake pops?

The cost of the plain white sticks are included in the price you receive from your design consultant. If you would like a specific color or style, you will need to provide those to us at least a week in advance.

What flavors do you offer for your cake pops and cake balls?

Any flavor that we offer as a cake we can do as a cake pop or cake ball! The only exception is our Tres Leches and Marble Cakes!

Still Have Questions? Ready To Book? Let Us Know Below

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Cakes by Gina · Copyright 2017 · Houston, TX · (281) 495-9400 ·  Email · Website Design by PCH